Maintenance & Support for HP Service Manager
Challenged with finding qualified resources to support your implementation of HP Service Manager? Is the high-cost of training and recruitment pushing costs beyond your budget? Are you tired of talking to unqualified resources before speaking to someone that can help?
Achievo solves these problems by providing our certified and experienced resources to provide you with 2nd line application support in an “on demand” engagement model managed by service level agreement so you can optimize your costs by paying only for the services you need, when you need them. This gives you the peace of mind knowing that you have qualified 3rd party application support while optimizing your budget spend.
How it Works
Achievo puts you in direct contact with HP Service Manager experts without going through multiple levels of support personnel.
Rather than front-end the support with generic resources that don’t understand the technical nature of HP Service Manager, Achievo’s front-end-support is a trained and experience Service Manager developer that speaks your language and can begin the problem resolution process immediately - all managed by a service level agreement.
Support Window and Service Level Agreement
Achievo can support you on a 9 x 5 or 24 x 7 x 365 basis while responding based on an agreed upon service level agreement. However, given all clients are different we can provide you with a support solution customized for your needs.
Achievo Services
Achievo can support you on a 9 x 5 or 24 x 7 x 365 basis while responding based on an agreed Service Level Agreement.
You can use your support hours a number of ways – including:
- Ensuring your application is running optimally based on industry best practices
- Deploying application and OS security patches on a scheduled or ad-hoc basis
- Performing Daily, Weekly or Monthly administrative tasks such as performing backups and monitoring log files, background processor activity, email activity, schedule record activity, data archiving, etc.
Why Achievo
- Achievo provides the “right resource” on an “on demand” basis allowing you to pay for only the support services that you require.
- Our dedicated resource is provided to support activities ensuring a direct client relationship is established with the support team.
- We improve the response and turn-around times for services provided .
- We allow you to be more responsive to your internal business customers by increasing the level of services currently being provided.
...all while lowering the overall cost of IT Support.
Sounds good? Contact us at itsm@achievo.com and we can schedule a call to discuss your specific needs.
