Offshore Development Center (ODC): Software Product Maintenance & Support
Achievo is our clients' software innovation partner. Once our clients' product goes into production, we can maintain their software, allowing them to focus on their core competencies, while deploying their in-house resources on the next innovation.
Our software application maintenance and support services include:
- System software and security software installation and patch release
Achievo ensures the timely installation of the clients’ operating systems, firewall, database, server software and security patches for all of their web applications. Achievo fully tests the latest patches before installation to ensure that the customized application is compatible with the new patches.
- Customized application installation and release management:
Achievo offers remote control services and onsite installation services. For large, complicated applications, Achievo has a dedicated installation and release management team to support initial setup, ongoing software upgrades, and day-to-day maintenance.
- 365x7x24 support:
Achievo's expert technical support is available by phone or email 24 hours a day, 7 days a week. Our well-trained support engineers will address your issues quickly and professionally. We also use communication tools such as live chat, IM and community forums to enhance the user experience and our customer service.
- Backup configuration and service:
Our experts work with our clients to define a backup and disaster recovery plan for their applications, and implement day-to-day backups and archiving.
- Broken link checks:
Achievo technical support team periodically conducts broken link checks for their site.
- Web application statistics reporting services:
Our statistics reports provide a visitor track record for each session. The information includes number of visitors, user trends, usability of pages and other visitor behavior data. These reports help the client improve website quality, and improve ROI on web applications.
- Full scalability and performance optimization:
Achievo's technical team closely monitors and analyzes system performance, bandwidth utilization and network traffic. We optimize web applications by adding resources, applying best practices and leveraging new technologies. We also make it easy to add web services and upgrade service offerings as our client’s business grows.
- Multi language support:
Achievo supports multi-language applications, including English, Chinese, Korean, Japanese, German, Spanish and French through our in-house staff and network of partners.
To discuss how ODC services can potentially meet your needs; contact us at ODC@achievo.com.
