Outsourced Support Services
IT organizations that run HP Service Manager (or Peregrine ServiceCenter, Openview Service Desk) or HP Asset Manager have a lot to contend with. Supporting increased demands from the business for faster turn-around times at lower cost while struggling to keep their technical teams trained and knowledgeable on what seems like an endless upgrade path to the "new version".
There is another answer - outsource the day-to-day application support and development services to Achievo. We work with some of North America's largest companies to provide specialized HP Service Manager / Asset Manager outsourcing services.
Unlike SaaS offerings that can easily cost more than your current budget, reduce flexibility and increase overall development time - Achievo can leverage your existing environment and technology investments and be an extension of your core team. Here is an example of how this could work using a common scenario:
- Business Analyst - our recommendation is that most clients keep this role in-house as no one knows your business users better. The challenge comes when BAs try and document business requirements without having an understanding of the application or it's limitations. We can help support your BA by validating requirements and help by presenting back options to the business that could leverage more out-of-the-box (OOB) functionality. Saving them time and budget.
- Application Administrator - outsourcing this position is optional and depends on the nature and the volume of work that your administrator performs.
- Developers - outsourcing this role is a "no brainer" as our model actually aligns with how the business typically works. Achievo doesn't just provide bodies that cost you money each month - we take on the risk as we provide development services on a fixed effort basis whether your enhancement releases are scheduled quarterly, monthly or had hoc, you'll be able to tell the business what each enhancement costs BEFORE starting and have the confidence that everything is performed on a fixed deliverable / fixed price basis.
- Testing - We can own the development QA testing as well facilitate user acceptance testing (UAT).
- Production Deployment - some companies want to own production deployment and some allow 3rd parties to deploy themselves. We can work with you to find the right model that aligns to your internal policies
- Post - Production Support - we can support your application on a 9 x 5 or 24 x 7 x 365 basis and manage the whole thing via SLA. You'll get a monthly report on the number of instances, associated severity level, time to resolve and other stats that can help you support your business client.
Sounds good - but how can this possibly save me money?
Good question. It comes to down to expertise and an "on demand" model. Most companies outsource applications with a "fixed headcount" model - you buy 5 developers and pay for them every month - even during a slowdown.
Achievo resources are our full-time employees and are experts working with HP technologies in many different customer environments. That plus our 100% focus on the task allows us to save between 20 and 40% on productivity alone. In addition to that, we will work with you to find the lowest common FTE requirements and then fill the peaks with "on demand" service and then revert back to a smaller team as demand falls off. These resources can be onsite, offsite or offshore - we can assemble the most efficient and cost effective team that aligns to your unique requirements…and your budget.
We understand that it's a challenge to support HP technologies - they are complex, mission critical applications that require specialized resources - all while trying to juggle demanding business requirements. Achievo gets this, we understand it, we live it every day.
Do what other mid-market and large enterprise customers have done - contact us at "solutions@achievo.com" and we can start talking about how we can help.
