- ITIL – getting the right people and processes in place while using technology to automate best practice processes (like Incident, Change, Problem, Configuration Management)
- Consolidation – where the primary drivers are cost containment and service consistency
A sound IT Service Management (ITSM) strategy looks at both sides and tries to balance risk exposure with quality of service. Achievo's global team of service management experts employs a structured and methodical approach to ITSM, ensuring that you deliver service excellence, align IT operations with business objectives, and help your business grow.
Achievo's ITSM practices focuses on the market leading solutions from HP - namely HP Service Manager & HP Asset Manager software. Whether deploying, upgrading / migrating or integrating these technologies, Achievo has the technical expertise coupled with extensive large-enterprise experience to help you solve your Service Management challenges:
We are HP Service Manager experts with the ability to help you efficiently migrate or upgrade. Click here to learn more about Achievo’s HP SM7 Migration Services.
Leveraging our efficient global business model and proprietary Achievo Development Process (ADP) with personal, professional service delivered from our worldwide regional offices and ISO27001-, ISO9001- and CMMI level 5-certified development centers Achievo can help you:
- Deliver critical IT projects on time and on budget
- Quickly respond to business requests for new functionality and support
- Manage via Service Level Agreement
| Who are you? | Challenge | What you need | How we can help |
| VP Operations | Multiple & disparate service desks | Service desk consolidation and incident mgmt processes consulting | Deploy HP Service Manager to consolidate helpdesks and integrate to UCMDB |
| Increasing repeat calls to the service desk for routine issues | Service Catalog and Knowledge Management solutions | Help define your requirements and deploy HP's Service Catalog and Knowledge Mgmt modules | |
| Inability to meet deadlines for service delivery and lack of visibility to make decisions | HP DecisionCenter and Service Manager (Service Level Mgmt) | Help define your SLM requirements and deploy / tailor the HP's SLM module | |
| Director / Helpdesk manager | Outdated software versions (Peregrine ServiceCenter, Openview Service Desk) or running Heat, Magic or BMC Remedy | Upgrade to HP Service Manager either through a full migration or a net new deployment or proof-of-concept* | Take on the entire upgrade end-to-end. Requirements > design > tailoring > deployment > support |
| Deploying new modules but lack the internal expertise & face timeline or budget constraints | Outside assistance to help deploy a solution to meet the business’ timeline within your budget | Help define requirements, tailor and deploy any HP Service Manager module | |
| You just need to keep the lights on or you have a backlog of enhancement requests, you lack qualified internal resources | Outsource the support and maintenance of your HP helpdesk | Provide both 24 x 7 support and development services that can increase the qualify of services provided within your existing budget |
When working with Achievo, you can relax knowing that:
- Our solutions are comprehensive, flexible and customized to your needs
- We can accelerate your time to deployment using proven methodologies and leveraging our extensive experience
- We speak ITIL – and employ ITIL best practices when developing service management solutions
- We can help you manage change while reducing risks from system failures or unforeseen problems by supporting your service management applications post deployment
Our IT experts work with you every step of the way:
- Define requirements through facilitation of internal working sessions
- Help you understand your technology options and provide recommendations
- Develop functional spec and technical requirements documentation
- Tailor your HP Service Management Software to meet your requirements
- Perform functional testing and facilitate User Acceptance Testing (UAT)
- Deploy to production
- Provide ongoing application support (ondemand, 24 x 7 via SLA, etc…)
Read Achievo IT Service Management Practice Overview (PDF, 170.83KB)
